1. Payment Policy
1.1 Payment Options: We offer a range of convenient payment options to enhance your shopping experience. All major credit/debit cards, digital wallets, and online payment methods are accepted. Please note that we do not accept Cash on Delivery (COD) as a default payment option.
1.2 Cash on Delivery (COD): Cash on Delivery is available only upon special request. If you prefer to pay via COD, kindly contact us to make the necessary arrangements. COD is exclusively offered for customers who choose this payment method.
2. Return Policy
2.1 Return and Replacement Policy: Due to the personalized nature of our products, which are energetically tailored according to the individual’s subject, we do not accept returns or replacements. Each product is uniquely crafted for the specified person and cannot be returned.
2.2 Damaged or Defective Products: If you receive a damaged or defective product, please reach out to our customer support team immediately. We will work with you to address the issue and find a suitable resolution.
3. Shipping Policy
3.1 Order Processing and Shipment: Orders are processed and shipped within minimum 3 days and maximum 5 days from the date of purchase. Please note that processing time excludes weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
3.2 Order Tracking: Track the status and estimated delivery date of your order by using the provided tracking information. Stay informed about the progress of your shipment after placing your order.
4. Pricing Policy
4.1 Pricing Structure: Our pricing is non-negotiable unless there are specific discount offers or coupons available. We may occasionally provide discounts through special promotions or coupon codes. Please stay updated on our website or subscribe to our newsletter for any ongoing offers.
5. Cancellation Policy
5.1 Order Cancellation: Once an order is placed, the product is energetically customized according to the individual’s subject. Therefore, cancellations are not allowed after order placement. Customers will be charged the product price as per their order.